Microix Maintenance & Support (M&S) Billing by Client License Type

Important — If the client’s license type is incorrect, please notify us at sales@microix.net immediately so we can update our records.

Perpetual – On‑Premise

• M&S Billing Structure The client will receive an invoice directly from Microix for their annual Maintenance & Support (M&S). All Microix M&S billing is handled by Microix.
• Initial & Additional PurchasesThe initial purchase and any additional add‑ons purchased through MIP will be invoiced directly by MIP.
• Support & Changes For questions about Microix M&S—including downgrade or cancellation requests—clients should email sales@microix.net.

Perpetual – Hosted in MIP MT Cloud (Conversion)

• M&S Billing Structure The client will receive an invoice directly from Microix for their annual Maintenance & Support (M&S). They will also receive a separate invoice from MIP for hosting fees, since hosting is managed by MIP.
• Initial & Additional PurchasesThe initial purchase and any additional add‑ons purchased through MIP will be invoiced directly by MIP.
• Support & Hosting Fees Clients may contact sales@microix.net with any questions regarding their Microix M&S. For hosting‑related fees, clients should contact their MIP | Microix customer account manager.

Subscription – Hosted in MIP MT Cloud

• Billing Structure All billing—including software and hosting—is handled entirely through MIP. Microix does not bill the client directly under subscription licensing.
• Support & Hosting Fees Clients must contact their MIP | Microix customer account manager for all Microix support and hosting fee inquiries.

Note: Sales - Microix Cancellation|Deactivation Request Process - Knowledge base