Order Notes and Quick Reminders for MIP|Momentive  

To ensure smooth processing, we will include a screenshot of your submission order form or a brief recap. This helps confirm that the information on the order form is accurate and not carried over from a previous submission.

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Software Orders

Classic Orders

• If your order includes software, you will receive a confirmation email with further instructions. Once received, decide whether it should be forwarded to your client.
• For orders placed on behalf of a Microix Business Partner (BP) not listed on the order form, please forward the confirmation to them if needed.

Modern Orders

• If your order includes software, you will NOT receive a confirmation email. Microix will process the order, and then:

• New Microix Orders: Contact Microix when ready to begin product registration.
• Add-on Microix Orders: The client’s software will automatically update the next day to reflect the new purchase.

Note for NEW Classic & Modern Orders- If the client is hosted on MIP Cloud, ensure Microix is provisioned and ready for the assigned consultant and/or admin.

🛠️ On-Premise Modern Install Instructions for Microix Consultants

Before scheduling the discovery meeting with the client:

Step 1: Share Technical Resources

Provide the client’s IT contact with the following link to review:
Sales - Modern -Technical Q&A  - Knowledge base

Step 2: Initiate Installation Coordination

To schedule the Modern install or address any related technical questions, the assigned Microix consultant will send the organization’s IT contact information to:
Rickie George – rgeorge@microix.net

Hardware & Accessory Orders

Confirm the correct “Ship To” address is listed on the order form (cannot ship to PO Boxes).

• In Stock: You’ll receive tracking details via email to forward to your client once items ship.
• Out of Stock: Our team will provide lead time updates. Tracking details will follow once shipped.

Microix Services

If services are tied to the new purchase:

• Momentive-Engaged Services
• Confirm submitted hours are correct. These are non-cancelable, non-refundable, and cannot be credited for unused time.
• The engagement will be sent to Rebecca Kumpf. Once Microix has been provisioned in MIP Cloud and MIP CS notifies Microix (if applicable), then a Microix consultant will reach out to the client.
• BP or MIP Client Services-Provided

• Connect the BP or MIP CS team to the client for implementation or training support.

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Momentive-Engaged Services Details to Confirm (Unless Already Noted on the Order Form)

For Implementation PST Orders

• Is the client ready to start Microix services?
• If yes, we’ll send the engagement agreement to Rebecca.
• If no, please provide the estimated start date.
• Is Microix provisioned in MIP Cloud for this client (if applicable)?

For Post/Refresher Training PST Orders

• Confirm that the module(s) are fully active and functional before submitting the order.

For PST Approval of Additional Add-on Hours or Email Approvals

• Include Rebecca Kumpf (rebecca.kumpf@communitybrands.com) when submitting to Microix so she is aware.