Microix Deactivation/Downgrade Request Process
Process based on the client’s Microix License Type
Subscription | Hosted in MIP Cloud and Perpetual|Hosted in MIP Cloud
Customer will reach out to their MIP CAM and complete a MIP cancellation/deactivation form. Please email your request to MIP-CAM-Team@communitybrands.com and cc sales@microix.net
MIP/Customer must forward the completed form to sales@microix.net so it can be processed in Microix's system.
Perpetual | On-Premise Clients
Customer will reach out to Microix and complete a Microix cancellation/deactivation form. Submit your request to Contact Us - Microix and our team will send you the form via docusign. Once signed, your request will be processed in our system.
What is the backup process and how would we access information needed in the future (data that is in MIP Cloud) ? We understand that cloud customers will receive one free requested back up a month. They would just call MIP support to get the back up as close to turning off Microix as they can- so any recent entries are not lost. Please confirm this information with your MIP Representative
Here is a list of Microix Product Line to refer to when requesting to deactivate/downgrade:
Requisition Module
Budget Module
Timesheet Module
Concurrent Licenses (shared between all modules) min of 1 is required
Optional Add-On
Inventory Module
HTML Approval
Vendor Punchout
Web Licenses for Microix Cloud Companion Web Application (based on named users)
Biometric Timeclock (Hardware) if applicable ( will not work fully if Timesheet Module is deactivated)
Inventory Barcode Scanner (Hardware) if applicable (will not work fully if Inventory Module is deactivated)
NEXT STEP
Our team will review your request and prepare a Deactivation/Downgrade agreement for your final review and signature via DocuSign along with additional next steps.
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IMPORTANT NOTICE:
Deactivation policy and m/s reinstatement plan policy:
- If customer deactivates software, the only option is to repurchase.
- If customer has expired support less than 3 years, pay backdated fees, or repurchase software.
- If customer has expired support for more than 3 years, the only option is to repurchase the software.
If
you decide to reactivate the module(s) / license(s) at a later date, please be
advised the customer will be required to re-purchase based on the pricing list
that is current at time of the request, along with any associated maintenance/support,
or other fees that are applicable.
*For on-premise clients who have Microix fully implemented and will migrate to MIP Cloud after repurchasing, MIP will restore the old database and complete the upgrade. Our Support Department can assist if necessary; however, if the client needs any assistance with setup and training, they will be redirected to our professional services department.
If a client is requesting to deactivate the Timesheet/Timeclock
Module, please assess the below with the client prior to moving
forward with the deactivation:
- I understand we will no longer have any functionality related to Timesheet/Timeclock available to us. I understand that this includes that we will no longer have access for our payroll staff to run reports and employees to view their current and previous paystubs. I am aware prior to deactivating the Timesheet/Timeclock module, that I will need to print any and all payroll related reports before deactivation. I understand that this is the only option for us to have access to this information if we choose to deactivate.
If you are currently using another Microix Module(s) please assess the total number of concurrent licenses and Web Licenses with your team prior to deactivating, specifically for the Timesheet Module.
The concurrent licenses are shared between all Modules and the Web Licenses are based on named users. Here is a link to review Microix licensing recommendation prior to making a final decision Microix Sales - Microix User license Options Including Staff Licensing Recommendation for WFM - Knowledge base