Microix Order Confirmation
Thank you for your
order!
Please review your order carefully prior to submitting in EXCEL (CSV) format
On-Premise Subscription orders will not be accepted
If you notice an error on
your order, it is your responsibility to notify Microix as soon as possible so
we can let you know how it can be rectified. Pricing will be reassessed if Microix determines the
order submitted was not sold based on our "License Type". For existing Perpetual Microix on-premise clients migrating to MIP cloud, MIP CAM MUST notify sales@microix.net so we can update our records.
Microix
Sales Department will review your order
and submit your order for processing. Our team will provide you with the next steps based on what's included on your order (Software and/or Hardware and/or Professional/Client Service) . Please indicate who will be providing the Microix services (if applicable) so we can direct the client if they have any questions related to activation, implementation/setup or training questions related to this order.
IMPORTANT UPDATE for Additional Database Over 5
Microix allows up to 5 databases at no charge. The latest version of Microix (2022), will now populate an error message to clients who try to utilize and did not purchase/subscribe to additional databases over 5. The update will not remove any setups that were already configured. If it was working before, it will continue to work once the correct number of databases, Inventory Module(s), HTML Approval(s), and Vendor Punchout(s) are purchased/subscribed to for the databases owned.
Please contact your MIP/Microix Sales Representative ASAP to receive a quote for:
- Additional databases in increments of (5) (no longer sold per each db)
- *The additional cost for these add-on(s) you currently own/subscribed to: Inventory Module, HTML Approval, and Vendor Punchout
*Please Note: Add-On(s) that you currently own/subscribed to that will be used for each set of 5 databases over the initial 5 require repurchase. If you are currently not using these add-ons for the first 5 db, we can turn off these features and you will not be required to purchase/subscribe to again. It is important to ensure that you are truly not going to use them prior to deactivating, because if you plan on using these features in the future, you will be required to re-purchase/re-subscribe to the add-on(s) based on the total number of db you own. You must purchase the add-on(s) the same # of databases that you own, even if it will not be used in all of the databases.
Microix License Type:
SUBSCRIPTION|MIP CLOUD
- NOTE: The client subscribed to Microix Software and signed CB subscription agreement which includes Microix maintenance and support fee along with MIP hosting and other setup fees. MIP/CB will invoice the client directly and Microix will invoice MIP/CB
PERPETUAL| MIP ClOUD
- NOTE: The client paid a one-time cost to purchase Microix. The client will receive an annual maintenance and support renewal invoice directly from Microix. MIP will invoice the client separately for hosting, setup fees etc
PERPETUAL| ON PREMISE
- NOTE: The client paid a one-time cost to purchase Microix. The client will receive an annual maintenance and support renewal invoice directly from Microix.
CUSTOMER SATISFACTION AND REFUND POLICY:
Microix is committed to customer satisfaction and providing quality software. Microix has a money back guarantee on its software. The money back guarantee is 30 days from the date the software download is emailed to the end user. If the end user does not notify Microix of any issues with the software within the thirty (30) day money back guarantee period, then Microix will deem the software as accepted by the end user. All equipment, including barcode scanners and time clocks, have a one year warranty from the time the equipment is shipped to the end user. Timeclocks and barcode scanners are not refundable.
If your order includes hardware, you/client will receive a separate email when the item(s) is shipped which will include tracking detailed information. PLEASE NOTE: If the hardware is not in stock you will be placed on our waiting list.
Microix Professional Services Department PLEASE NOTE: The software/hardware order MUST be submitted to Microix prior to engaging Microix. If you need to engage Microix for this order and the estimated hours were previously confirmed, please let us know so we can send the engagement agreement to your company for final review and signature. A Professional Service Admin Fee will be included for the administrative fee for managing the engagement (i.e. for billing, time for following up emails, etc.) If this is a new MIP and Microix implementation, the MIP consultant will notify the project coordinator on when to begin work.
Microix Professional Services Department Additional Terms and Conditions link: Microix Professional Service Additional Terms and Conditions
If an authorized BP submits a PST request below $3,000 then $0 admin fee and 100% payment due upon receipt.
If a authorized BP submits a PST request above $3,000 then $200 admin fee and 50% payment due upon receipt.
If a non-authorized BPs/ Direct Client submits a PST request below $3,000 then $0 admin fee and 100% payment due upon receipt.
If a non-authorized BP/Direct Client submits a PST request above $3,000 then i $300 admin fee and 50% payment due upon receipt.
Step 1- Your request will be submitted to our Professional
Services Department and you/team member will receive an agreement for final
review and signature via DocuSign.
Step 3- The main contact will receive an email from our Professional Services Department introducing them to the consultant assigned to the project to coordinate time for the initial meeting/session.
For a Full Implementation and training the client will receive the following links when the introduction letter is sent out:
Standard Implementation and Training Process for Microix Workflow Modules-WFM Link
Phase 1-Discovery Call/Detailed Discussions for WFM Link
Steps involved to get Microix up and running in your organization Link
Please Note: Any issues/assistance related to software/device setup for first use is considered professional services. Any issues/assistance related to software/device after successfully completing implementation services are covered under support plan. To clarify, if the issue during implementation services are caused by an application bug and an update is needed to resolve the issue, then these items are not billable.
If you or your client have questions related to installation, or instructions on software activation, please click this link Support - Microix to connect to support. It includes their hours of operations and holiday schedule.
Questions?
If you need to follow-up or have other questions, please click on the link below to be routed to the correct department:
Contact Us - Microix
WEB PACK LICENSE LEVELS for Microix Cloud Companion Web Application:
Attn Clients - Perpetual License Cloud Companion Web Pack Changes | In effect 8/26/2021
>Note: Clients who are adding the Web pack licenses for the first time, will be initially billed the full amount of the web pack.
Ex. Order a 25 web pack, and will be billed $625 to add, then $625 on subsequent renewals.
>Note: For existing clients who currently own a web pack and need to upgrade to another level web pack, the client will be initially billed the difference.
Ex. A client that currently owns the 25-web pack for $625/annually and needs to upgrade to the 50-web pack for $1000, will initially be billed $375 to move up. The prorated portion will then be reflected on their annual renewal invoice.
(Please remind the client that if they opted for a multi-year renewal m/s plan, that Microix will send an invoice to collect remaining m/s fees. MIP will only need to invoice the initial difference for the add-on product.)